There are no returns and exchanges on customized dresses.
Returns are accepted within 7 days of receiving merchandise with original invoice/receipt and tags attached. All items marked as "Sale Items" are FINAL SALE items and therefore cannot be returned for exchange or refunds.
Returns for a refund: are accepted within 7 days upon receiving of merchandise; the merchandise must be unworn, with tickets intact, and be accompanied by the original invoice.
If Verposh.com shipped an item(s) that was damaged or different from the original invoice and you want a refund, please return the merchandise to the mailing address provided. We will gladly refund your original and return shipping costs back to your credit card.
If for some reason you decided not to keep the merchandise, Verposh will refund you the amount on the return item, but will not refund the original shipping cost or the return shipping cost back.
Exchanges are not accepted for dresses; however, accessories are accepted within 7 days from receiving of orders; the merchandise must be unworn, with tickets intact, and be accompanied by the original invoice.
If Verposh.com shipped an item(s) that was different from the original invoice or was damaged, and you want an exact replacement (if available) to be reshipped to you, your return shipping cost will be credited back to your credit card. Also, you will not be charged for the shipping cost for the exact replacement.
If for some reason you decided to exchange the merchandise for a different color or size, your return shipping will not be refunded, and also we will have to charge you on your credit card for the shipping cost on your exchange merchandise. Exchanges are not accepted for dresses.
At this moment, we only accept exchanges on the same merchandise. Exchanges are subject to availability. By the time your exchange order is processed, the item(s) you have requested may be sold out or no longer available, we will refund the merchandise back to your credit card (without the return shipping).
Steps for Return and Exchange:
1. Fill out the Return and Exchange Form by listing the return reason code and return quantity. Retain your original order invoice for your records.
2. Pack and seal your return merchandise securely in the original package if possible and include the completed "Return and Exchange Form."
3. Mail to : Verposh.com/ Return & Exchange Department. 12263 Barringer Street, South El Monte, CA 91733